ave you ever dreaded a conversation at work, or one of a private nature? Perhaps it was about a job you wanted to be considered for, or a new project you really wanted to shift your focus and company resources to? And you needed to convince your supervisor that they should agree to it. Or maybe you needed to have a chat with a supervisee over their behavior at work? Someone had complained about their combative and rude communication style? It was your job to bring this to their attention and get their agreement to commit to change.